Remote Help Desk Services
resolving issues remotely

Remote Help Desk Services

Throughout our history, our customers have always been able to count on Holland Computers for fast, professional on-site service. Now, through the use of modern support tools, we can also assist you in resolving issues remotely over the Internet within MINUTES rather than hours. Our onscreen assistance software allows us to bring a qualified technician right to your computer working alongside you just as they would in your home or office over a secure encrypted connection.

Through the power of our easy-to-use secure software, you can watch our trained professional technicians connect to your PC and navigate through the issue and quickly resolve it. We can do remote virus and spyware removals, provide training on software programs, troubleshoot networking issues, diagnose a hardware or printer issue, or provide you with specialized expert consultations on a variety of technical issues.

Remote support is billed in 15 minute increments and starts only from the time our designated technician connects to your system. As with our on-site service calls, the initial consultation with one of our dedicated customer service managers is free of charge.

Remote Access Benefits:

·         Immediate Real Time On-Screen Support

·         Remote Security Encryption

·         Experienced Level 2 Computer Technicians

·         15 minute increment billing

·         Service Contract & Bulk Pre-Paid Discounts

·         Problems solved in minutes

·         No travel time expenses

·         Cost Savings