We reserve the right to charge a RESTOCKING FEE of up to 20% of the price paid if delivery of an item is refused for reasons other than shipping damage, the item is defective or that it is 'not-as-advertised'. Shipping and Handling fees will not be refunded in this event. All restocking fees will be waived if the refused package was approved by Holland Computer prior to receiving. All returns are subject to an in store or online credit and will be applied to new orders at time of purchase.
You may return new, unopened items sold by Holland Computers, Inc. within 7 days of delivery for a full refund. Items should be returned in their original product packaging.
You must call our customer service at: 440-365-9906 x.129 and request a return authorization number (RMA) prior to sending product back. Shipments to our warehouse that do not have a valid RMA number clearly marked on the outside of the box will be refused.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Return Shipping Address:
Holland Computers, Inc.
Attn: RMA (Your RMA No.)
483 N. Abbe Road
Elyria, Ohio 44035
Items that are Not Returnable
Holland Computers, Inc does not accept returns of the following items:
· Computer laptops and desktops more than 7 days after delivery.
· Any product missing the serial number or UPC.
· Downloadable software products.
· Gift certificates.
Batteries, Printer Toner, Printer Ink, and internal computer electronic parts can only be returned if the package is un-opened.
If you received a faulty item and need to exchange it for the same item, you must call our customer service at: 440-365-9906 x.129 and request a return authorization number (RMA) prior to sending product back. Once we receive the defective item a replacement will be shipped to you.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center.
Items purchased from hollandcomputers.com can be returned to our physical store, whoever shipping charges are not refundable.
Disclaimer of Warranties
With respect to parts, materials and equipment, the manufacturer’s warranty, if any; or with respect to used or remanufactured parties, materials and equipment, ninety (90) days after sale, and with respect to labor, thirty (30) days after the date such labor was performed, and this agreement specifically excludes and disclaims all warranties, express or implied concerning merchantability or fitness for any particular use or purpose. All parts, materials and/or equipment are sold “as is.” Holland will make reasonable efforts to assist customer with regard to all warranties, if any, provided for customer benefit by the original supplier or manufacturer with respect to parts, materials and/or equipment sold pursuant to this order. All system and component warranties do not include or cover any system or network Virus damage, infection from viruses or system or network software conflicts. Holland Computers, Inc. is not responsible for any system or server data recovery needed due to hardware failure and/or software problems.
Exclusive Remedy / Limitation of Liability
CUSTOMER’S SOLE AND EXCLUSIVE REMEDY IN CONNECTION WITH ANY CLAIM, ARBITRATION, LAWSUIT OR OTHER CAUSE OF ACTION WHATSOEVER DIRECTLY OR INDIRECTLY RELATING TO OR ARISING OUT OF THIS AGREEMENT, OR ANY SERVICES RENDERED BY HOLLAND IN CONNECTION THERE-WITH, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR OTHER LEGAL THEORY, SHALL BE REPAIR OR REPLACEMENT OF THE DEFECTIVE PART, MATERIAL AND/OR EQUIPMENT WITH CONFORMING PARTS, MATERIALS AND/OR EQUIPMENT. HOLLAND SHALL NOT IN ANY EVENT BE LIABLE FOR PUNITIVE, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY TYPE. ANY LAWSUIT OR ARBITRATION BASED ON OR RELATED TO THIS AGREEMENT OR THE PARTS, MATERIALS, EQUIPMENT AND LABOR SOLD OR RENDERED BY HOLLAND MUST BE COMMENCED WITHIN ONE (1) YEAR AFER DELIVERY TO THE CUSTOMER OF THE GOODS OR EQUIPMENT OR SUCH LAWSUIT SHALL BE FOREVER BARRED. CUSTOMER SHALL NOT BE ENTITLED TO EITHER REMEDY UNLESS HOLLAND HAS RECEIVED WRITTEN NOTICE OF THE CUSTOMER’S CLAIM WITHIN NINETY (90) DAYS AFTER THE DELIVERY OF THE EQUIPMENT OR OTHER GOODS TO THE CUSTOMER.